Delivery / Refunds

Delivery & Shipping

Orders are usually dispatched within 24 hours from point of order excluding weekends and public holidays. Some items will have delayed shipping, and most will be stated on the product’s web page. All orders are sent out with insurance and online Track & Trace and must be signed for on arrival.​

Supply issues / delays are rare and if applicable, you will be notified as soon as possible.

NZ Delivery Estimated days from dispatch, (Monday- Friday):

Auckland 1-2, North Island 1-3,

South Island 2-4 working days*

*Subject to courier company delivery times

*Rural Delivery / Bulky / Heavy / Dangerous Goods orders may take up to 1-3 days longer.

Goods will be shipped once payment has been validated and the order is accepted and invoiced. Deliveries to Waiheke Island, Great Barrier Island, Stewart Island, or the Chatham Islands additional charges may apply. The shipping total at checkout will include all applicable shipping charges for your order.

Damage in transit

Freighted/couriered items must be thoroughly checked inside before signing for your delivery. Ensure all products are in good condition.  As per strict courier company conditions, damaged items must be reported by the receiver within 24 hours of delivery to qualify for an insurance claim/replacement on the items.

Refunds, Returns & Replacements

Money Back Guarantee

If you change your mind about your purchase, we will be more than happy to offer you an exchange, credit or refund as long as:

• You return the product within 28 days of purchase
• You provide proof of purchase
• You originally purchased the product with the intention of keeping
• The item is unused and in its original packaging

This does not apply to perishable goods such as food and bait.

Refunds

We can only issue a refund or credit by request when the item is unused and in its original packaging.

Returning Items

We do not pay for shipping costs of returning items to our warehouse.

Consumer Guarantees Act 1993

The Consumer Guarantees Act sets out minimum standards for goods sold by All Marine Ltd. If goods sold are deficient or are faulty, the retailer has the right to repair, replace or refund.

Fair Trading Act 1986

The Fair-Trading Act is designed to protect the customer from being misled, either intentionally or unintentionally. This applies to all aspects of the promotion and sale of goods and services including: pricing; where the product was made; where the product is from; the meeting of New Zealand safety standards; availability of products in store and the sales techniques used. The Commerce Commission enforces the Fair-Trading Act 1986.

Faulty Products

Where a product is faulty or damaged due to manufacturing faults we will at our discretion, either:

• repair the product; or
• replace the product; or
• give you a full refund.